Shop Personalised Gifts Customer Help Center

It takes around 2 working days to have your personalised gift ready for dispatch.

We do offer a fast track option where some of our products can be ready within 1 working day. Your order must be with us by 10am and you must select EXPRESS DELIVERY in your checkout. Additional courier fees apply when you select this option

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

This is a good question! If you notify us immediately then we may be able to stop your order and change your message. We would like to know within 1/2 hour of you placing your order.

Once you order has been sent for manufacturing i'm afraid we will not be able to change your message.

Your message tips:

Check your message once you have typed it in the message box

You can check this again in your checkout 

Check your spelling (Your message will be printed as per your order)

Check twice, order once

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

Yes you can, you will see in the product description which books and personalised gifts offer this option. Not all of our products offer this option but on't worry there are quite of few. 

Please see image below what the upload box look likes in the product description.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

We sometimes offer FREE delivery for UK mainland orders, please keep an eye out for the special offers. We charge delivery for fast tracked personalised gift orders. 

Orders outside of the UK mainland are charged delivery but this is only covering our delivery costs to you, we do not make a profit from delivery charges

So keep an eye out for our special offers by signing up to our newsletter, you will get notified first on what special offers are available.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821.

Most of the time YES. We try and offer tracking information on all our deliveries. Once your order has been dispatched then you will be notified of what service has been used along with a tracking number.

Personalised gift products are usually shipped via Royal Mail tracked 48hr , if you have fast tracked your order another courier may be used.

Children's toy products are usually shipped via various couriers again you will be sent the courier information along with the tracking number.

 WE HAVE ADDED OUR NEW TRACKING PAGE PLEASE GO HERE

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

You can cancel your order if you let us know straight away. If your order has gone to print then we are afraid that you wont be able to cancel you order and the order will be processed as normal.

Shop Personalised gives usually hold the orders going to print on that day for up to 2 hours so this should be enough time for you to cancel your order. If you have chosen fast track express then these go to print straight away and you wont be able to cancel your order.

Personalised gifts are bespoke and made to order so are not covered under normal terms and conditions. If We have made a mistake or your goods arrived damage then we will of course replace or refund your order

Shop Personalised Gifts do try and help where we can and try and accommodate any request our customers may have.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

We hope this does not happen but if this does then please contact us straight away. if you can provide pictures when you contact us it will help move things along quickly.

Shop Personalised Gifts will replace the damaged item at no cost to you and if you wish to cancel your we will provide a refund. If you choose a replacement item then we will fast track express this item for you.

Please note: If you wish to cancel the order then we will require the damaged item back for inspection before a refund will be issued. 

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

Your order will be shipped within 24hrs, We will then ship you order vial courier or Royal Mail, the delivery time takes between 1 - 2 working days UK mainland and 1 - 3 working days Scottish Highlands & Norther Ireland 

Please note: If you place your order in the morning of a working day then we try and ship the same day. The cut of time for shipping the same day is 12pm if you place your order after 12pm then we cannot guarantee that we can ship your item that same day.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

On the smaller childrens toys like Jumini wooden toys these will come fully built and ready to play straight out of the box, happy days for you and your loved one.

If you have chosen one of our larger items like ride on childrens toys and ride on pedal cars some adult assembly may be required, this will be a minimum amount of assembly.

Don't worry we are here to help so if you need some guidance please let us know. We think you will be OK as we have all had to assemble these products at some point and believe us it is simple.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

Yes we do! at the current time we ship to Southern Ireland & the Channel islands but we will be adding more European countries soon.

We are guided by our customers where we ship our goods to and of course the cost of shipping the goods. if we feel that the cost of shipping outside the UK becomes to expensive for our customers to pay then we will consider stopping European shipping.... Dare we say Brexit fear has thrown a spanner in the works

Shop Personalised Gifts  does try and subsidise some of these costs so our customers pay as little as possible but if the shipping cost increase we will no longer be able to do this.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

We sometimes offer FREE delivery for UK mainland orders, please keep an eye out for the special offers. We charge delivery for fast tracked personalised gift orders. 

Orders outside of the UK mainland are charged delivery but this is only covering our delivery costs to you, we do not make a profit from delivery charges

So keep an eye out for our special offers by signing up to our newsletter, you will get notified first on what special offers are available.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

Most of the time YES. We try and offer tracking information on all our deliveries. Once your order has been dispatched then you will be notified of what service has been used along with a tracking number.

Small childrens toys are usually shipped via Royal Mail tracked 24-48 hr or via a courier for larger items ,

Children's toy products are usually shipped via various couriers again you will be sent the courier information anlong with the tracking number.

 WE HAVE ADDED OUR NEW TRACKING PAGE PLEASE GO HERE

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

That is not a problem as long as your item has not been dispatched. If you items has been dispatched then you will need to return the unwanted item to us unopened and unused for inspection before any refund can be issued.

We are afraid we will not cover the delivery charge for this and this must be paid for by the customer. If your order has not been dispatched then we will simply cancel the order and issue your refund.

We are here to help so please contact us if you wish to cancel your order.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

NO! we do not hold or store your payment card details. Shop Personalised Gifts use only reputable and secure payment gateways, Shopify Payments & Paypal, at no time are your card details stored.

If you would like to know more please head over to our secure payments page.

We want all our customers to feel safe when you purchase from Shop Personalised Gifts

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821

We only store the details you have given us when you placed your order, this will be your contact name, maybe your phone number, email address and your home/delivery address. We only store these details so we can expedite your order  you have placed with us.

These details can be removed at any time all you need to do is ask us and we will delete these details, please note that if we remove these details we will have no way of tracking your order.

We do not sell or pass your details on to any third party 

for more information please head over to our your privacy page.

For more information please contact us support@shoppersonalisedgifts.co.uk or call us on 0333 050 7821