Plush Rocking Alpaca By Vilac. This soft and cuddly alpaca themed rocker puts a small twist on the traditional kids' rocking horse. Made from wood, with an elegant yet cute and whimsical design, your children will treasure the experience of playing with this classic toy.
The wooden base is very stable and the wooden handles increase stability and help children balance. This rocker makes a contemporary, colourful focal point for your little one's room decor with silky soft, faux-shearling fur and a colourful Aztec-print seat.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. PLEASE USE OUR RETURNS PAGE if you wish to return your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. PERSONALISED GOODS: Incorrect information supplied when purchasing your products i.e. incorrect spelling are not included in this returns policy.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Personalised goods – Incorrect information received on order i.e. spelling Downloadable software products Some health and personal care items
To complete your return, we require a valid order number and proof of purchase
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of the approved date.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged on arrival or your product has a manufactures fault. A repair or replacement will be offered first
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Toyzstore - Trading as Shop Personalised Gifts, 37 Sunground, Avening, GL8 8NW, United Kingdom.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: Toyzstore - Trading as Shop Personalised Gifts, 37 Sunground, Avening, GL8 8NW, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs if item is unwanted or incorrectly ordered are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Warranty claims: Shipping will be refunded up to a mx of £10
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery of your order for toys should take no longer than 3 working days to UK mainland postscodes, Please see NON UK Mainland effected postcodes below.
Please ensure you select the correct delivery option during checkout, if the incorrect selection is made this may delay your delivery.
NON UK MAINLAND SHIPPING
Affected post codes for all non UK mainland delivery: Please note if your parcel falls within these post codes provided below please do not select UK mainland delivery; please select from the delivery list provided in your checkout. Selecting the incorrect destination can delay your order and will incur additional delivery charges which will need to be paid before we ship your goods. Please see effective postcodes below.
All IV Post codes
All KW Post codes
PA Post codes 20 to 49, 60 to 78
PH Post codes 15,16,17,30 to 44 & 49 to 50 (PH15 & PH16 From 3rd September 2012)
All HS Post codes
KA Post codes 27 & 28
All ZE Post codes
All BT Post codes
All IM Post codes
TR Post code 21 to 25
All GE Post codes
All JE Post codes
Non UK Mainland: Please allow from 3 to 5 working days for your order to be delivered, It is sometime quicker