Chosen Family Photo Upload Ceramic Mug

Your text will be printed exactly as you have entered it, so please double check spelling, punctuation and capitalisation.

Not all accents and symbols can be printed. Here are the special characters we support:

ÂÁÀÄÃÅÆÇÈÉËÊÌÏÎÍÓÒÖÔÕØŒÙÛÚÜÑÝŸŽßàäâãâáåæçèëêéíìïîñòóöôõøœóúüùûýÿž1234567890\'”@ ?;:,.!-&

We cannot support ❤️ or any other text related image

Please Note: We try and check all personalised text and will contact you if we feel we need to, this is not always possible so if you wish to change your text please inform us within 2 hrs of placing your order.

Photo Uploads

When you have uploaded your photo we will then crop to 480 x 720 Pixels. Please bare this in mind when uploading landscape style photos.

 Please take care and check before you placed your order. Please contact us if you require any help with your order. We are more than happy to help.

Shop Personalised Gifts Gift Wrap Services. A gift wrap service is available on most of our products. Gifts will be beautifully presented in silver gift paper and white ribbon.

Please Note: Not all our gifts have this option, if it is not shown in the product page then we are afraid this cannot be added

Please note: Gift wrap may vary in colour and design.

Please note, the gift wrap option needs to be added to every item that you required gift wrapped. You will find the option as a drop down marked "Add gift wrap to this item?"

Please see the image below:

ORDERS WILL BE PROCESSED FROM THE 4TH JANUARY 2021

United Kingdom: Please allow up to 2-6 working days - (current lead times) to receive your special gift. 

Once you order has placed it takes between 1 & 3 (current lead times) working days to complete. This may be quicker Your special gift is then posted to you taking from 1 to 2 working days to arrive at your chosen address. (Update: 97% of our orders are being shipped and arriving on time but please allow an extra 1 working days just in case)

Please note: During holiday periods i.e. Christmas delivery times may increase, it is a busy time of year

For urgent orders please place your order before 10am and select the correct shipping tab in your checkout marked EXPRESS to get within 1 - 3 working days from dispatch (After production) - (SUSPENDED)

Working Days Production 1 - 3 (SEE UPDATE ABOVE)

Many of our gifts are made to order, so please allow time for the product to be made (produced) as well as the time for delivery. The paragraphs above outline our production time for both standard and urgent orders, please add these to the postage lead time for an accurate idea of when you will receive your item(s)

Working Days Postage 1 - 2 (SEE UPDATE ABOVE)

Our suppliers operate Monday to Friday only, so weekends and holidays do not count in the production or postage timescales quoted. Orders placed before 10am begin production that day, while orders received after this time begin the following day. Orders placed on a Friday afternoon or over a weekend will begin production on Monday.

EUROPE: Due to unprecedented demand & COVID-19 this service has now been temporarily suspended 

USA: Due to unprecedented demand & COVID-19 this service has now been temporarily suspended

TOYS DELIVERY STD UK MAINLAND

Delivery of your order for toys should take no longer than 3 working days to UK mainland postcodes, Please see NON UK Mainland affected postcodes below. Please note: During holiday periods ie Christmas delivery times may increase, its a busy time of year

Please ensure you select the correct delivery option during checkout, if the incorrect selection is made this may delay your delivery.

NON UK MAINLAND SHIPPING

Affected post codes for all non UK mainland delivery: Please note if your parcel falls within these post codes provided below please do not select UK mainland delivery; please select from the delivery list provided in your checkout. Selecting the incorrect destination can delay your order and will incur additional delivery charges which will need to be paid before we ship your goods. Please see effective postcodes below.

All IV Post codes
All KW Post codes
PA Post codes 20 to 49, 60 to 78
PH Post codes 15,16,17,30 to 44 & 49 to 50 (PH15 & PH16 From 3rd September 2012)
All HS Post codes
KA Post codes 27 & 28
All ZE Post codes
All BT Post codes
All IM Post codes
TR Post code 21 to 25
All GE Post codes
All JE Post codes

Non UK Mainland: Please allow from 3 to 5 working days for your order to be delivered, It is sometime quicker

EUROPE: Due to unprecedented demand & COVID-19 this service has now been temporarily suspended 

USA: Due to unprecedented demand & COVID-19 this service has now been temporarily suspended